Hotel Management Skills to Learn
For those of you currently in school thinking what are the available career options after 12th, you might want to consider hotel management. One of the most in-demand job in the market, there are plenty of job opportunities and scope for growth. However, because of its nature, you will require some specific set of skills to make it into the business. Let us take a look at some of the required skills for hotel management.
Communication is Key
Probably the most important is your social and communication skills. You will have to deal with a lot of people on a regular basis. Be it staffs or customers, your daily job will consist of managing and talking to them constantly. This means you need top-notch interpersonal skills so that you are able to get the job done without losing your temper or without anyone undermining you. You will have to have extremely good diplomacy skills, have to work through conflicts that might arise, manage your team effectively, and also get them motivated and inspired. While it might seem like a lot, you will get used to it as soon as you enter the field.
Multitasker
Managing a hotel is not a joke. You will have to be responsible for hundreds of jobs and duties. This means you will have to pay attention to everything that is happening at the moment and help if needed. Whether it’s the problem with the staff or guests or vendors, whatever it is, being a manager means you have the most responsibility. You will have to create and meet deadlines, delegate duties effectively, set goals, work under pressure and under dynamic situations.
Detail Oriented
People can be hard to please, and many times it’s the little things that can irk them and thus lead to a poor rating for the hotel and staffs. As a manager, it is your responsibility to make sure everything is pristine and perfect. From the furniture to the bed spreads, to making sure the kitchen is in order. You will have to make sure that the guests have a good impression otherwise it can be extremely problematic. You have to be observant, organised, manage projects extremely well, and make sure you finish every task you start.
Natural Leader
As you can understand, you are responsible for managing the hotel, that means the staffs are also responsible to you and it is your duty to make sure they are working properly. In order to make your staff work efficiently, you will have to have leadership skills. This isn’t to say that you will have to boss them around, but you certainly have to be strict and command respect. You have to set high expectations and take initiatives to improve the organisation. You have to adept at problem solving, and team building and must be ready to take responsibility for failures and also share the success with your entire team.
These are some of the very basic skills needed to be a successful hotel manager. However, do not get overwhelmed if you think you do not possess one of more of the above-mentioned skills. This is why you have the best hotel management college in Kolkata, SBIHMIT. It is here that you will learn all of these skills and more. They prepare you extremely well for a career in hotel management in Kolkata. Check out their website for more information.