A hotel is just as nice as its workers. That’s why you need qualified staff that provides outstanding customer service; otherwise it won’t even be the best hotel. In fact, this sector has an annual turnover rate of 60 percent, which is higher than any sector out there. It’s no wonder that the hospitality industry has a high turnover rate. It is up to you, as the boss, to ensure that your talents contribute to a safe environment and happier staff.
Here are 10 effective ideas to transform hospitality management in Kolkata.
Have a Weekly Planner
This includes preparation for the week ahead by naming all the essential things that you intend to take care of, and then spending all your efforts on completing them.
Just the important tasks should be prioritized to ensuring that they are concentrated on and done as per the set schedule. Analyzing the past weeks and focusing on what succeeded and what didn’t, and then preparing target steps to implement in the next week, is the perfect way to prepare weekly sprints.
This way, though getting enough time for other activities, you can handle your time well and perform all the necessary tasks correctly and successfully. It helps to record this into a calendar or weekly timetable so that you can see what’s next to come.
Keep Hotel Photo-Op Ready
In a beautiful place where they can share on social media, people enjoy nothing more than a perfect snapshot from their latest holiday. Focus on making your hotel’s lounge especially scenic and depending on the season lit so that your visitors can not resist stopping to take pictures and selfies.
The importance of visual impacts is taught in a hospitality management institute in Kolkata.
Keep on learning always
Hotel managers are also jack-of-all-trades since they are forced to be by their position. If you do not have a willingness to know and improve, you need to strive as soon as possible to build one.
It will significantly encourage your hotel to continually improve and ensuring your potential to execute a satisfying customer service by having a keen eye to avoid issues and areas of vulnerability. The best choices for those willing to know how to run a hotel might be attending hotel management courses or going through preparation.
Miscommunication adds to errors and you want to stop it! You decrease the risk of mistakes happening by having people on the same page. You are the critical thinker and the role model for all to emulate as the hospitality manager, so provide specific directions, answer questions, and clarify processes extensively.
Keep good incentives
Drive interaction, increase motivation, and keep staff happy with amazing incentives for workers. It’s not just about promotion opportunities; it needs plenty for workers to keep them working efficiently and faithful.
To get your staff energized, you need to think a bit innovatively, bring in brunch or pay for meal, give scratch-offs for a well done task or even a Netflix subscription, and more. You don’t need to dig hard; you can make all the difference with a single gesture.
Stay prepared for Emergencies
Your guests expect outstanding security and safety from their choice of hotel, but even the best security measures may not help stop an emergency from occurring. It is essential that you have a concrete strategy for emergencies, given the possibility of hundreds or even thousands of families living in your hotel.
This includes clearly labeled emergency exits in each room, as well as an action plans for any kind of emergency situation.
Promote the good reviews
Guests who have had a positive time at your hotel will often let you know whether they have stayed there or hosted an occasion there. Reach out to them individually, and request them through a written interview or video if you can feature their stay experience on your social media sites and offer them rewards in exchange at your hotel.
Delegation is necessary
It can be useful to assign such tasks to reduce the amount of time. It is easy to move over managerial tasks that do not require too much of the authority to a boss to handle instead. They should supervise co-workers to ensure that at the close of their hours, all tasks are done.
Create a good working environment
Treat the entire staff well! This will keep them committed to your business, which actually reduces the staff turnover. You are developing comradeship among staff who values each other and the abilities of each other by establishing a healthy work atmosphere. This will make staff feel joy in their job and they recognize that their co-workers appreciate their talents.
Stay up to date with hospitality trends
If you do not know where the market is headed, you can’t succeed, so make sure you’re aware of emerging developments in the hospitality industry. You’ll draw more customers and improve the top-line sales by becoming the first to deliver new offerings by keeping ahead of industry-wide challenges.
You will deliver the best hotel experience possible with these effective hotel management tips and sell it in ways that attract big business.